• IT Service management
  • ITIL®
  • ISM®
  • Facility management
  • ISO20000

“We have hefty manuals chock-full of procedures to streamline processbased working methods. Boring stuff, according to the employees. The switch from paper procedures to a properly functioning situation still has to be made. But how to get things going?...By using Control-IT!“

Control-IT has been successfully deployed in (IT) Service Management for a number of years, as a “catalyst” in change processes and training processes, particularly in the support of ITIL®, ISM® and ISO 20000 implementations.

The challenge

MPTerminals is part of Mainport, the world’s largest port. Advanced technology and expertise give MPT a big lead over their competitiors in terms of flexibility, reliability and efficiency. MPT ensures 100% logistic services 24-7. A range of welltrained and highly motivated staff are able to translate customer demands into efficient solutions. All this without loss of flexibility!
Demand for logistic services is growing, so MPT has opened a brand newterminal that will provide large-scale–low-cost facilities. The challange will be to start this ultramodern terminal and build a facility where MAINPORT can be proud of ...

ITIL® is a registered trademark of AXELOS Limited - ISM® is a registered trademark of Servitect


  • delivery: Hybrid (classroom+virtual dashboard)
  • time: 4 - 8 hrs
  • number of participants: 5 to 15
  • available in several languages: YES
  • target audience: IT professionals, management and users